Our money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund. *Some restrictions apply*
In-store Return Policy
- All exchanges must be in new condition, in original packaging and accompanied by original sales receipt.
- No Refunds after 14 days from date of purchase.
- All Returns paid by check will be refunded by company check 10 business days from date of return.
- All Returns paid by cash will be refunded by company check 5 business days from date of return.
- Special Orders are final sale and not refundable.
- Merchandise that has been altered in any way is not returnable.
Online Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 30 days from when it was shipped, with a Return Merchandise Authorization. You will be responsible for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
If a package or item arrives damaged, please refuse the shipment or call us immediately at 508-872-5454. Please retain all packing materials unless instructed otherwise by Barmakian Jewelers. Claims for damaged or missing items must be reported immediately after you receive your order. Barmakian Jewelers will not be responsible for lost or damaged returned shipments.
- Diamonds purchased as part of our Barmakian Diamond Upgrade Program May not be returned for credit.
- Special orders are final sale and are not eligible for a refund.
- Exchanges, repairs, or resizing.
- Items that became damaged or defective after delivery.
- Engraved items
- Returns without a Barmakian authorization code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt.
- Returns with missing paperwork or product will not be processed.
- Item(s) shipped over 30 days from sales receipt.
How to Prepare a Return or Exchange
To return any item to Barmakian Jewelers, follow the below instructions:
- Call 508-872-5454 and you will be given a Return Authorization Code.
- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the $300 replacement cost.
- Insure Your Package for the price of purchase.
When we receive your shipped item, you will receive an email confirmation. Please allow an average of 2-3 weeks for full processing. If you have any questions about our return procedure, please contact us at 508-872-5454.